Orders & Cancellations

Our Orders

All orders requests received are subject to acceptance by Buff Urban Day Spa. We reserve the right, at our discretion, to reject any order without giving reason. In the event of rejection, you will receive a full refund, via the payment method used to place your order. Acceptance of your order and completion of the order only takes place when we start to process your order.

Changes To Your Order

If you wish to alter your order or subscription, please contact us via info@buffdayspa.co.uk  we’ll always do our best to make last-minute changes for you, however please note we request that you contact us within 24 hours from placing your order.

Your Cancellation Rights

We are happy to offer cancellation of orders up to 24 hours from placing your order, to do so you are requested to contact us via info@buffdayspa.co.uk  advising of your cancellation along with your order number.

Upon receiving your cancellation request we will refund your payment in full, via the payment method you used to place the order.

Payment Methods

We accept Visa, Mastercard, Debit Cards. In order to offer the best security, all our payments are processed securely by Handepay.

Delivery Charges & VAT

All prices for delivery include VAT at the current rate unless otherwise stated.

Our Returns & Refunds Policy

Products must be returned unused and unopened to receive a full refund within 48 hours of receiving.

Circumstances Beyond Our Control

Adverse weather conditions

Adverse weather conditions may prevent the delivery of orders by the time requested, or at all. In such circumstances we cannot accept any responsibility for late delivery and no refund or alternative delivery will be offered.

Force Majeure

Buff Urban Day Spa shall not be liable for late or non-delivery of any order  if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond Buff Urban Day Spa's reasonable control.

Traffic Accidents and Road Closures

In the unfortunate event of traffic accidents and road closures there may be delays with orders, there circumstances are out of Buff Urban Day Spa control and we will notify you should such an event arise.

Our Liability

Whilst we try to ensure that the Buff Urban Day Spa service is uninterrupted and error-free we cannot guarantee this and therefore, accept no responsibility for any interruption of the Buff Urban Day Spa service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Buff Urban Day Spa service impossible or impractical.

Customer & Recipient Personal Information

It is very important that you provide accurate personal information during the checkout process as we use this information to handle and deliver orders, process payments, and communicate with you regarding orders, products, services and complimentary offers.

Please be assured that we value your privacy and will never lease, rent or sell your private information.

General

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Buff Urban Day Spa site and/or the Buff Urban Day Spa service from time to time. We will post any changes on our site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new Terms and Conditions.

Additionally, we reserve the right to suspend, restrict or terminate access to our site for any reason at any time. We will attempt to limit the frequency and duration of any such suspension or restriction and notify you where this will affect any ongoing subscription.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Buff Urban Day Spa site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

REGISTERED OFFICE AND TRADING ADDRESS

Buff Urban Day Spa
22-24 Station Road
Taunton
Somerset
TA1 1NL