I visited you for the first time today and had a consultation and cut and finish with Rory. From the initial greeting at reception to meeting Rory I felt both valued and welcomed. He spent a lot of time ensuring that I would leave with a style that was right for me, checked with me that I was happy, and his attention to detail meant that I left the salon more than happy with the finish. It's not only the ladies that feel better if their hair looks good.! Thank you Rory and team, it was my first visit but not my last. Andrew   25th April 2018  


Hi, I had a massage on Wednesday evening by Helen, and just wanted to say how amazing it was - it was by far the best massage I've had, and I've had a fair few! I had so many knots and was so tense, and I still feel so much better even 5 days on! Just wanted to give praise where it's definitely due :-) Regards, Emma    18th April 2018


Please thank Rory for my really super hair cut that he did this morning,just as I like it. Lis  21st March 2018   


Hi Louise, I just wanted to drop you a line to say how much my mum and I enjoyed yesterday. We both love Buff. I want to say how I thought Lindsay was excellent and both girls treated us beautifully. We will both be back for another pamper session soon.    All the best, Donna    13th Dec 2017

Donna Hayman

Hello -  I came in on Saturday morning and had my nails painted by Eva for a wedding we were going to that afternoon. After the ceremony, and while waiting for the bride and groom to come out of the Church gates, I was clutching a handful of flower confetti and one of the photographers came over and asked if he could take a photo of my hand, commenting on how lovely my nails looked.  I was delighted!  As we have another 3 weddings to go to this year, I'll definitely be in again and this time will book well in advance! May I ask you to please pass on my thanks to Eva. Kind regards, Anna. 7th June 2017

Anna Betteridge

I came with a friend today to do a new treatment and I have to say what an experience I have never come away feeling nothing but great but today was certainly something amazing and it's all thanks to Eva not only did she leave me feeling so amazing but she managed to sort my trapped nerve in my back that's been hell for 3 months. I will very much look forward to my next visit with you guys. 17th May 2017

Michelle Jenkins

My husband and I thoroughly enjoyed the hot tub and massage. The hot tub was wonderful and it was so spacious and peaceful, thank you. The massages were excellent, the best we have ever had and the treatment room beds were so comfortable! Thank you for an unforgettable experience on our wedding anniversary. The Prosecco was also delicious! We will be back!


I wrote to you some years ago in respect to your staff and I feel it is time that I wrote again. I used to work with the public and know that they are so quick to complain but not so forthcoming with praise. My wife and I have been coming to buff since you opened and my wife's last visit was yesterday (8th July 2015) and mine was on the Monday with Kimberley. Having coped with cancer I visit you not only because I have problems with my neck and back but because it is so relaxing and helps take away the stress. Could you please pass on my thanks once again to your colleagues who are always so helpful and friendly. I know a lot of the staff by face but unfortunately not by name except for Jess who has been with you ever since I first came and is always a delight to see. Please also pass on my thanks to Kimberley- she was so friendly and professional and I left feeling so relaxed. In an ideal world a massage at the start and end of the day would be so beneficial- who knows maybe my numbers will come up this week!! Thank you all once again. William Hill

William Hill

Hi, I was in today (3rd July 2015) for a facial and pedicure. I think the therapists name was Lucy. I just wanted to say how lovely Lucy was. She made me feel so relaxed and did an excellent job on both treatments. Even my friend commented on how lovely she was after only meeting her briefly. She is a credit to your salon :) Look forward to coming in again soon. Thanks, Amy.


David!!!!!!!!! Thank you for making my hair look so amazing on my wedding day. Your gentle care and attention to detail (especially getting rid of the fluffy bits!) made my hair totally perfect. I have never had so many compliments about it. Lou x (The Bride)

Louise Smith

Dear Mr & Mrs O'Brien, I just wanted to tell you how much i enjoyed my recent visit to Buff and what a credit your staff are to you and the business. From my very first contact, via email (with Louise and Sarah from the reception team) back in February- to my actual visit last Saturday, I've been so impressed with the efficiency, professionalism and friendliness of the whole team. My visit at the weekend was a long awaited treat that i'd really been looking forward to. The ladies on reception (whose names i foolishly forgot to ask for) gave me a very warm welcome and explained very clearly how the day would work, taking the time to show me to the changing rooms and relaxation area. I spent the morning receiving three fantastic treatments from Lindsey, who had me regularly drifting off in a haze of relaxation. My afternoon treatments were with Tara and Rory- who did a great job of sorting out my feet and hair. I sometimes find it frustrating trying to relax if a therapist/stylist is intent on chatting- but Lindsey, Tara and Rory judged my 'wanting to switch off' mood perfectly. But i'm sure their friendliness and approachability would have been such that i could have had a good old natter if i'd felt awake enough! I was staying in Somerset for three nights and had based my decision to stay in the area around my day at Buff- and i wasn't disappointed. Please pass my thanks on to all concerned- i will not hesitate to recommend Buff and look forward to a return visit at some point in the not too distant future, once i can escape London again....

Caroline Dapre

To you all, thank you so much for a wonderful day last Sunday. Everything was just perfect. What a surprise! The body massage and facial was just wonderful. I felt like a million dollars. Thank you again.

Diana Tipper

Dear Louise. Thank you so much for making my hen party at Buff so enjoyable! All the girls said that they had a fabulous time and were really pleased with their nails!! I had a really lovely time and just wanted to thank you both for all that you did to make it such a great afternoon for us all. Love and best wishes, Melissa Day. x

Melissa Day

To Gemma, Tara, Jess, Louise D, Charlotte and David. Thank you so much for the wonderful treatments on May 30th for my hen. We all had such a fab time and we will certainly recommend Buff to friends and colleagues. With Love From Pauline x


Following my treatment 'The Dreaming' I would like to take this opportunity to thank Buff and 'Louise D' for a fantastic time at the spa. My treatment, provided by 'Louise D' was first class. Your spa is a totally relaxing environment, very clean with polite and friendly staff. A rare gem these days. I wish you all the best for 2011 and I am very much looking forward to booking my next appointment. Kindest Regards Karen Stead-Dexter.

Karen Stead-Dexter

Dear Buff Team. I would like to express my sincere appreciation to your staff who looked after me and 13 of my friends on my birthday so very very well. Louise all the staff were very friendly and attentive and the three therapists Charli, Jess and Tara were immaculately turned out and extremely good at the treatments we received. We all had a marvellous day and are already planning the next one. Such a memorable day. Thank you

Paula Lusk

'An Extract' I visit Buff every four to five weeks and have been a client since you opened. I have had continuing back and shoulder troubles as a result of a car accident in 2005. I write to express my grateful thanks to all your staff who are always so friendly, helpful and professional... Your staff are a credit to you.

William Hill

If like me you're in need of a break but don't have time to get away, I recommend the next best thing, a day at Buff! The staff are genuinely welcoming and professional and the stylish decor and calming atmosphere make me feel so relaxed and comfortable. I arrived stressed and exhausted and leave after a day of fabulous treatments and pampering feeling ready to face the world again! Congratulations on your award, it is very well deserved.

Wendy Griffith

Dear Gemma and all at Buff. Thank you for treating my lovely mum (Valerie) so well when she came to visit you on Tuesday. She thoroughly enjoyed herself and it's great to know that there is a place as good as Buff that I can send her to when she is in need of a ''pamper'' Thank you so very much.

Lisa Moses

Buff is the kind of Spa that you will keep going back to. It's not one of those places you will just use for a one off visit. The difference with Buff is that you are made to feel welcome, that your well-being is what's important! Its a special place, with very special people working there. 'A Little bit of heaven'

Suzi Coles